Waterloo products are supported by a limited warranty that warrants that our products are manufactured to very high standards of quality and workmanship.
Waterloo Limited Warranty
Our products have been manufactured to very high standards of quality and workmanship. We warrant our products to be free from defects in materials and workmanship under normal use for the following periods from original date of purchase: 26" & 41" wide Waterloo Professional Artist Series workstations: 7 years; Wall and floor cabinets: 7 years; Accessories: 1 year.
If any product is found to be defective in material or workmanship during normal use within the applicable warranty period, your exclusive remedy is replacement of the defective product or parts. This warranty does not cover products that are damaged through any misuse, abuse, accident, neglect, modification or mishandling. Waterloo will not be responsible for any losses, injuries or costs of any nature, including indirect, incidental or consequential damages, relating to this product, including transportation charges. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or fitness for a particular purpose.
Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state, province to province, nation to nation. We will advise you of the procedure to follow in making warranty claims. Warranties do not cover units that are mounted or used in moving vehicles. Contact us, using the contact information below, with a model number/description of the product, description of the defect, proof of original purchase, and your name, address, area code and telephone number. Waterloo may request pictures identifying the product and showing the defect to qualify for return authorization.
Please find your Waterloo model number on a label inside the upper right side drawer of your workstation.
Download a PDF of our Limited Warranty in English, Spanish, German and French.